Steam service has set a new record for the number of simultaneous users on the network. So, at one point in the "online" is more than 9 million people. The previous record was set in January of this year - then the network has been registered 8.5 million people.
With a planned increase in user base quality of service Steam some analysts causes certain complaints. Thus, a non-profit research company Better Business Bureau lowered towards Valve rating for quality of service users in service support.
Some representatives of Valve confirms that the quality of service feedback there are certain problems.Eric Jones from Valve on this occasion said:
The most important thing is that we do not feel that our support is executed at the appropriate level. We believe that the right users. We are familiar with the main complaints and concentration going to work on this this year. We have to do a great job. We will achieve a better result and plan to integrate service support directly on Steam. Our team has to understand what is the most effective way to address users.
